Thank you for choosing PeakStyle! Your satisfaction is important to us and we strive to provide you with the best possible service. Please take a moment to familiarize yourself with our 14-day return policy, which guarantees you a smooth return process.
You can request a return within 14 days of receiving your goods. We accept returns for both defective and non-defective products, or if the product arrived damaged. We reserve the right to refuse refunds in special circumstances.
To be eligible for a return, please ensure the following:
The item you return must be in the same condition in which you received it—unworn, unused, with labels and in the original packaging. A receipt (e.g., the delivery note) or proof of purchase must be provided.
To initiate a return, submit a return request via your customer account or simply contact us at info@peakstyle.de. If your return request is accepted, we will send you a prepaid return label by email. Please note that the cost of the return label, €4.90, is to be paid by the buyer and will be deducted from the refund.
If you have any questions about your return, please contact info@peakstyle.de or write to us using our contact form.
Your satisfaction is important to us, and we want to ensure that you receive the best possible service. Please check your order upon receipt and contact us immediately if you find that the item is defective or damaged, or if you have received the wrong item. We will investigate the problem immediately and resolve it for you.
Certain items cannot be returned. These include personalized products, such as those that contain your signature or name, or those that have been customized for you, such as pre-assembled ski bindings. If the item was broken or damaged during shipping, we will of course replace it. If you have any questions or concerns about the returnability of a particular item, please contact us.
Official name of the company: alps ecom GmbH
Trade name: PeakStyle
Telephone: +49 (0)89-2050085024
Email: info@peakstyle.de
Address: Theresienstraße 1, 80333 Munich, Germany
Service hours: Mon-Fri 9:00 a.m.-5:00 p.m.
Sometimes a product just doesn't turn out the way you expected—the hiking boots aren't comfortable, the rain jacket feels different than you thought, or the tent doesn't quite meet your expectations.
No problem—you can, of course, send it back to us!
Returning an item is easy within the 14-day return period. To help us process your return quickly and prepare the items for resale, please note the following (see our Terms and Conditions for details):
So please take good care of the products—that way, we can restock them and make someone else’s outdoor adventure a happy one. At the same time, you’ll be helping to reduce waste and conserve resources.
If an item does happen to be defective, please contact us—we’ll take care of the return!
Here's how to request a return for your order:
1️⃣ Start a return
Click the icon in the top-right corner of the shop menu "Manage Order / Request a Return".
2️⃣ Confirm order
Enter your email address and click “Continue”.
You will then receive an email with a one-time verification code.
3️⃣ Confirm access
Open the email and enter the six-digit code in the store to access your order.
(No password or registration required.)
4️⃣ Select Return
Click on the corresponding order "Request a return".
5️⃣ Select item & size
– Select the items you want to return
– Please specify the reason for the return
– Optional: Add a brief note
6️⃣ Send a return
Click on "Request a return"to submit the return.
Once your return has been approved, you will receive an email with further shipping information and the return label.
Once we receive the returned item, we will refund the amount minus the cost of the return label.
To ensure full transparency, here are the current service fees for our optional label offering (as of March 2026):
(1) Germany: currently €4.90 (DHL return label provided by PeakStyle)
(2) Austria: currently €9.90 (DHL return label provided by PeakStyle)
(3) Belgium, France, Italy, Luxembourg, the Netherlands, Spain: currently €11.90 (DHL return label provided by PeakStyle)
(4) All other countries: Return shipping is at the customer’s expense
If you are returning an item at your own expense, please note that the package must be sent to the following address:
alps ecom, LLC
Kempten Location
24j Keselstraße
87435 Kempten
Germany
Please send all returns exclusively to our logistics center in Kempten to avoid delays in processing your refund.
As soon as we receive your return, we’ll make sure it can be put back into circulation. Your refund will be processed within 14 days at the latest, though it usually takes just 7–10 business days. During this time, we’ll inspect the items and prepare everything for your refund.
Please understand that our logistics department is closed on weekends. So if your package arrives on Friday evening, for example, we will begin processing it on Monday.
As soon as your return has been processed, we will send you a confirmation email. We will then immediately initiate a refund for the amount you have already paid. Depending on your payment method (e.g., credit card, PayPal, Klarna, etc.), it may take a few days for the funds to appear in your account or payment method—unfortunately, we have no control over this, as it depends on the payment provider.
The most important thing for you: You don't need to do anything else. We'll keep you updated and let you know as soon as your return has been successfully processed.